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Hardware : Support : Maintenance Agreements

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Full-Service Maintenance Agreements

We always recommend Full-Service Maintenance to protect your investment and to make sure your equipment is always at its best. A variety of plans and service options are available to meet your individual volume requirements.

Full-Service Maintenance offers you these features and benefits

Feature

Benefit

Call back within 1 hour of your notifying MasterGraphics that service is required.

Prompt acknowledgment of your call and estimated arrival time.

Software fixes/patches, free software updates.

Provides the most current, up-to-date software at no additional cost.

Fee-based time and coverage options are available.

Flexibility to respond to your special needs and emergencies.

Fee-based time and coverage options are available.

Flexibility to respond to your special needs and emergencies.

Guarantee of service and parts availability for a minimum of 5 years (3 years for previously installed equipment).

No need to worry about obsolescence due to unavailability of parts and a service provider.

Free hardware and firmware retrofits.

Things change. Improvements are identified and developed. You always have the latest at minimal or no additional cost.

Live support personnel to answer your questions and/or concerns.

You will not get an electronic push-button response when you call for customer support. With Master Graphics, actual people are always at your service.

MasterGraphics provides you with the technology to solve your business problems and the service to ensure your Xerox products are functional, thereby maximizing your investment.