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Product Support Plan: Plus
MasterGraphics offers three plans with a variety of services to meet your support needs. Review the Product Support Plan below, then contact your Account Manager to discuss the various features and benefits and decide which Support Plan is best suited to your technical needs.
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Plus Plan |
|
|
Cost |
$1,295 Annually |
|
Phone and Email Support |
Unlimited |
|
Training Discount |
10% off regularly |
|
Software Service Pack Notifications |
Yes |
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On-site Learning Sessions |
Yes |
|
Basic User Skills Survey |
Yes |
|
Software Upgrade |
10% discount for AE On-site Services to perform software upgrade |
Benefits
- Phone/Email access
- Web-based tools to resolve issues
- Cross-disciplined support staff
- Unlimited number of incidents available to the entire
Design Team - Training discount for skills development
- Opportunity for installation discounts
- Productivity sessions with on-site or web-based events
- Service pack notifications as necessary/available
- Community support through User Groups and
online assessments - User surveys available for AutoCAD®, Revit® Architecture
and InventorTM
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