Service & Support

 

FOCUS

on your core business and work confidently, knowing that your printing and scanning technology requirements will be expertly met.

We take great pride in our staff of award-winning, factory-certified technicians. From installations that avoid workflow disruption to immediate response service calls that prevent costly downtime, you can feel confident knowing that MasterGraphics works to protect your equipment investment with our comprehensive service plans.

Responsiveness
1-800 hotline from 8:00 AM to 4:00 PM
24/7 message line – (800) 377.6364
All calls and call history logged and tracked electronically
1-hour call-back, same-day/next-day on-site response

Experience
1,500-plus wide-format systems installed, more than 200 3D printers installed
Hardware service integrator since 1986

Resources
Vans stocked with high-use parts
In-stock part inventory on hand
Overnight shipping agreements with part vendors
Genuine supplies available through our online store

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Custom-Insignia (2)

 

 

Our technician is wonderful! He has been servicing us for years and is always extremely professional, friendly, and knowledgeable. We really appreciate him.
Mary
Emerson
Our MasterGraphics technician is terrific. Friendly, hard working, and good attention to detail. He always takes care of the problem quickly and efficiently.
Cindy
Monona Plumbing & Fire Protection
I have great faith in our technician, for good reason. He's intelligent, knows his stuff, is very professional and personable. I always enjoy my contact with him, even though it's usually because of an equipment problem.
Jean
St. John's University
Our service technician is very professional & knowledgeable. Always knows the correct fix!!
Amy
Middleton Construction