Contract Billing Administrator

About the Opportunity

Primary Responsibilities:

• Contract / Warranty Invoicing: Create invoices monthly for service contract billing of 2D / Wide Format type equipment including verifying pricing, price increases, frequency of billing, and customer contact information. Use ERP (E-Automate) to run e-views to target specific billing criteria, i.e., above and below grids, expired contracts, etc.
• Meter Readings: Serve as the primary expert on customers' printer meter readings.  This includes reviewing ERP's billing queue to check for meter readings, ensure billing accuracy, and resolve discrepancies to process contract billing.  Work directly with customers to collect current and/or past-due printer meter readings and assist with customers' questions regarding their printer meters.
• Automated Meter Reading Setup and Solicitation: Contact existing contract customers to set up automated meter readings using existing, proven software systems.  The focus is on technology implementation versus sales.
• Purchase Orders for Vendor Service Parts: Obtain vendor quotes for service parts not currently in stock.  Submit Purchase Orders to vendors for parts needed to repair 2D printers.  Work with our Field Technicians to determine parts needed, and verify pricing, quantities, accuracy, shipping, tracking status, etc.
• Customer Quotations: Prepare Time and Material quotes for customers for repair parts and time.  Requests will come internally from sales and service teams.
• Inventory Management: Prepare profitability of special reports as assigned. Utilize Excel to export current pricing, edit for price changes, and upload changes back into ERP software.  Add inventory items to ERP as needed.

Backup responsibilities to include:

• Order Processing: Provide backup as needed for the processing of customer 2D merchandise orders.
• Dispatch Console: Provide backup to create service cases for new repair requests via our ERP dispatch console (E-Automate).

 

Qualified candidates may work a flexible schedule of 30-40 hours per week in our Fitchburg, WI location.

Qualifications we are looking for

To be considered, candidates must have:

• 2+ years of recent experience in a customer service role in a professional/office environment.
• Experienced user of Office 365 including Excel.
• High School Diploma or GED

Candidates most likely to move forward in the interview process will have the following additional qualifications:

• Experience with accounting functions.
• Knowledge of contract administration and the importance of maintaining accurate records.

 

 

 

• A well-organized professional with strong written and verbal communication skills.
• Experience accurately processing complex orders with extensive data and multiple steps.
• Knowledge and/or experience of software and/or print technology.
• Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines.
• Quality-minded; motivated to seek out errors and inquire when something appears inaccurate.

Benefits offered

MasterGraphics will provide you with the resources and the environment you need to keep your career advancing.  We are proud to offer the following benefits:

• Hourly wage aligned with experience.
• Flexible schedule.
• Health, dental, and vision insurance.
• Flexible Spending Accounts.
• Life and Long-Term Disability insurance.
• Paid vacation, sick time, and company holidays.
• Cell phone and wellness stipends
• Retirement Plan savings programs.

We have established exceptional customer loyalty and a reputation as a true business partner for over 75 years.  This is an ideal position for a self-starter looking to build a career with one of the Midwest's leading technology solutions providers.

Sound like you? Apply Today!

Questions? Please email hr@mastergraphics.com

 

Equal opportunity employer: Minorities, Women, Veterans, Disabilities

To Apply, please fill out the form and upload your resume